Privacy Policy

This Privacy Policy explains how JuriGram ("we", "our", or "us") collects, uses, shares, and protects personal data in connection with our website located at https://JuriGram.com and related services, including our public Ask Your Lawyer Q&A, advocate onboarding, consultation bookings, document orders, and support channels (collectively, the "Services").

• Who we are: JuriGram (India). Contact details are listed in Grievance & Contact.
• Where we operate: We are based in India and process data under applicable Indian laws (including the Digital Personal Data Protection Act, 2023 ("DPDP 2023") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), alongside global best practices.
• What we collect: Account data, contact details, usage and device data, cookies, order/consultation data, public Q&A content, and advocate verification details.
• Why we collect: To run, secure, personalize, and improve the Services; to match you with advocates; to process orders and payments; to provide support; to comply with law.
• Your controls: You may access, correct, delete, or withdraw consent as explained in Your Rights. You may also manage cookies in Cookies & Tracking.

• Personal Data: Any data about an individual who is identifiable by or in relation to such data (e.g., name, email, phone, identifiers, or combinations thereof).
• Processing: Any operation performed on personal data (collection, storage, use, sharing, deletion, etc.).
• Data Principal: The individual to whom the personal data relates (you).
• Data Fiduciary: The entity determining the purpose and means of processing (we/us).
• Consent: A clear, specific, informed, and unambiguous indication signifying agreement to processing for stated purposes.

1) Information you provide to us

• Account & profile data: name, email, phone, password (hashed), city/state, and preferences.
• Orders & consultations: matter type, description, documents you upload, preferred contact times, billing/contact details.
• Public Q&A: questions, answers, follow-ups, ratings, and any information you choose to publish.
• Advocate onboarding: identity/KYC information, bar enrollment details, practice areas, experience, portfolio links, bank or payout details (handled through payment partners), and documents for verification.
• Support & communications: emails, chats, feedback, survey responses, and call notes.

2) Information we collect automatically

• Usage & device data: pages viewed, features used, timestamps, IP address, device type, OS, browser, and coarse location.
• Cookies & similar tech: functional, analytics, and advertising cookies (details in Cookies & Tracking).
• Log data & diagnostics: performance metrics, error logs, and security signals (e.g., unusual login patterns).

3) Information from third parties

• Payment, KYC & fraud-prevention partners: status notifications, limited identifiers, and verification signals (we do not store full card numbers).
• Analytics & marketing partners: aggregated insights, campaign performance, and conversion data.

We process personal data for the following purposes:

• Provide the Services: account creation, authentication, matching you with advocates, order fulfillment, booking and reminders.
• Communicate with you: transactional emails/SMS, updates, service announcements, and requested support.
• Personalize & improve: content recommendations, search relevance, A/B testing, and feature development.
• Safety & moderation: detecting spam, abuse, or policy violations; protecting users and advocates; ensuring platform integrity.
• Compliance: tax/accounting, legal obligations, dispute handling, and lawful requests.
• Marketing with consent: newsletters, offers, and educational content you opt into (you may unsubscribe any time).

We rely on consent and other lawful grounds permitted by applicable law (including DPDP 2023 and, where relevant, GDPR) to process personal data. Depending on the context, our grounds may include: (i) your consent; (ii) performance of a contract or steps at your request (e.g., fulfilling an order or consultation); (iii) legitimate uses/interests that do not override your rights (e.g., security, fraud prevention, service improvement); and/or (iv) compliance with law.

Where consent is the basis, you can withdraw it at any time using in-product controls, email to support@JuriGram.com, or your browser/cookie settings (see Cookies & Tracking). Withdrawal does not affect processing that has already occurred.

We share data only as needed and with appropriate safeguards:

• Advocates & legal professionals: If you request a consultation or order a service, we share the relevant matter details and contact information with the assigned advocate to deliver the service.
• Service providers: hosting, storage, analytics, communication (email/SMS), payment/KYC, customer support, and security vendors who process data on our instructions.
• Public data: Content you publish in the Q&A or reviews may be publicly visible and indexed by search engines.
• Legal reasons: to comply with law, respond to lawful requests, enforce our terms, or protect users and the public.
• Business transfers: in connection with mergers, acquisitions, or asset sales, subject to this Policy.

Our Ask Your Lawyer feature is public by design. Anything you submit there (questions, comments, attachments you choose to make public) may be visible to others and searchable online. Please avoid sharing personal, sensitive, or case-identifying information in public posts. If your matter is confidential, use private channels or paid consultations instead.

Advocates are responsible for ensuring that any information they post does not breach client confidentiality or applicable professional standards. Public content may be moderated for quality and safety, but we do not guarantee review of all content.

We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and—if you consent—measure marketing effectiveness. You can manage non-essential cookies via the cookie banner or your browser settings. For full details, please see our dedicated Cookie Policy.

• Essential: required for login, security, and core site features.
• Analytics: aggregated insights into usage (e.g., pages visited, session duration).
• Marketing: shows relevant information about our services; disabled unless you opt in.

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process, including encryption in transit, access controls, logging, and regular security reviews. However, no method of transmission or storage is 100% secure; you use the Services at your own risk.

• Account security: Use a strong, unique password and enable additional protections where available.
• Payments: Processed by trusted partners; we do not store full card numbers on our servers.
• Incident response: We investigate suspected security events and will notify affected users and authorities as required by law.

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type—for example, order and tax records may be kept for statutory periods, while analytics data may be kept for shorter durations in aggregated form.

Subject to applicable law, you may have the right to:

• Access: know whether we process your data and obtain a copy.
• Correction: request rectification of inaccurate or incomplete data.
• Deletion: request erasure when data is no longer necessary or if consent is withdrawn (subject to legal obligations).
• Portability (where applicable): receive your data in a structured, commonly used, machine-readable format.
• Objection/Restriction (where applicable): object to certain processing or request restrictions.
• Consent withdrawal: withdraw previously granted consent at any time.
• Grievance/complaint: raise concerns with our Grievance Officer; you may also escalate to the competent authority or Data Protection Board of India, where applicable.

To exercise your rights, contact us at support@JuriGram.com or see Grievance & Contact. We may request information to verify your identity and will respond within legally mandated timelines.

JuriGram is intended for adults. If you are under the age of majority in your jurisdiction, you may use the Services only under the supervision of a parent or legal guardian. We do not knowingly collect personal data from children; if you believe a child has provided us data, please contact us so we can take appropriate action.

We primarily process data in India. Where data is transferred to service providers or partners in other countries, we implement appropriate safeguards consistent with applicable law. By using the Services, you understand that your data may be processed outside your country of residence.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when this Policy was last revised. If changes are material, we will provide additional notice as required (e.g., in-product banner or email). Continued use of the Services after the effective date constitutes acceptance of the updated Policy.